Now, while messaging a potential customer on Yelp, businesses have a simple way of sharing the days and times they can set up a call, consultation or appointment. According to Kelton Global, 15% of respondents feel it took too much time and effort to book an appointment with a professional. For additional convenience, Request-A-Quote users have the option to send their project details to multiple businesses with one click, helping them gather local competing quotes.Ī Faster and Easier Way to Sync with a ProfessionalĪfter a consumer connects with the best business for their needs, a new scheduling feature allows them to save time and efficiently confirm their availability. Nearly 40% of respondents in the Kelton Global study were worried they were overpaying for services because they didn’t have access to average rates among other professionals in the area. In the coming months, this feature will expand to a total of 100 additional categories - from florists to pool cleaners to home cleaning. Today, these new and improved questionnaires are available across nearly 60 business categories, including auto repair, childcare professionals, contractors, hair salons, photography, pet groomers and real estate agents. This streamlines the business matching process by collecting helpful details about a project or problem, improving the quality of leads businesses receive from potential customers. Yelp’s guided questionnaires solve this hiring friction by asking consumers a handful of tailored questions about the specific job they need done within the Request-A-Quote experience. Nearly a quarter (22%) of respondents in the Kelton Global study weren’t sure where to start their search for a professional while one-third (33%) admit it was difficult to find a professional they trusted. ![]() Businesses need the right information to adequately evaluate if a project is right for them and to provide the most accurate pricing and timing estimates. ![]() When hiring a professional, not knowing how to describe your project creates a lot of back-and-forth in the hiring experience. Getting You More Accurate Quotes from the Start With millions of Americans staying home during the pandemic, people’s homes are experiencing more wear and tear, and consumers are finding time to complete the home improvement tasks they’ve been putting off - with 34 million users coming to Yelp for services needs in June 2020. ![]() adults, nearly a third of respondents say, since March 2020, there’s been at least one home project they’ve completed (28%) or want to complete (28%). 1 And in a Yelp-commissioned survey conducted by Kelton Global among over 1,000 U.S. In fact, share of consumer interest in home and local services is up 25% between March 1 and July 31, relative to all categories on Yelp, compared to the same time last year. In June 2020 alone, more than 900,000 projects were created for home and local service providers.Įven in the midst of a pandemic, home and local services have proven to be resilient and an essential part of the local economy with more than four million projects created in the first half of 2020. Since then, we’ve continued to add features and improve on the product to support the needs of both business owners and consumers, resulting in significant adoption with an average of 45,000 new businesses adopting Request-A-Quote each month within the last year. Initially introduced in 2016, Request-A-Quote has evolved from a business messaging tool into a comprehensive and trusted services marketplace millions of people have grown to rely on when hiring professionals. All these new features for home, local, automotive and professional services will also be part of a modernized user experience across the Yelp platform. Yelp is also launching Nearby Jobs, a new product that gives professionals an opportunity to proactively grow their business and pick the leads they want to pursue through a monthly subscription. Today, we’re reinventing the hiring experience by expanding Yelp’s existing Request-A-Quote product with guided questionnaires in new categories and adding a scheduling functionality that makes setting up appointments a breeze. To help solve for this, we’re announcing the most significant evolution of our platform in the home and local services marketplace. The industry is ripe for innovation and in need of a marketplace solution that helps both professionals grow their business and people easily get things done. Business owners may even have to reject promising leads because they don’t match their service offerings. ![]() Oftentimes, people don’t know what kind of details they need to share when trying to hire a contractor, mechanic or landscaper, plus outdated games of phone tag make it hard to get a hold of a professional. The current state of hiring home and local service businesses can often be frustrating and riddled with inefficiencies.
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